This process manages all service inquiries and incidents. `0`<p>`60`</p> Medium Medium false Average Medium None Predictable Bad Released Medium Medium Medium Important 1472680800000 Occurance of customer incidents `0`<p>`35`</p> 59280 false false Medium No Several times per day 1561932000000 1564610400000 Supporting process false 15390 1.00 Good 1467391894000 The primary goal of the Incident Management is to restore a customer's IT services as soon as possible. `0`<p>`106`</p> false The IT services were restored successfully for the customer. `0`<p>`64`</p> No entry 1477328096088 Adonis Power (ado) 0.01 Under methodical review No entry 1477336164842 Adonis Power (ado) 0.01 Under business review No entry 1477336172775 Adonis Power (ado) 1.00 Released false automatic false automatic false automatic No change false true false 16777215 false false 0 1 false 0 Referenced partner (Entity) No change false 16777215 false false 0 None _02e435e7-5dd2-48bb-b44d-b195033ea97f _0a6b895e-a76a-423c-a48b-0439bf9896bb _0d6e79d9-0d12-476c-8133-a8dae0f1478b _12d0360a-4207-4054-a3bd-e3f9a699a798 _15b2e02c-a125-4ad7-b9a0-3db2ec21eff4 _18bfb3d6-4d45-4f78-8efa-5ef45c3c7a4e _266bd995-964f-4911-8976-fd18b8b09de2 _28f456c4-02b7-4582-a1a5-38131c82dc51 _29d5027f-c225-4b54-97ae-34daab20d423 _2c3ba779-b8fa-4289-baf9-600d77def5fc _43361e1f-d3b7-4161-96df-b431d04f2508 _4b6ad596-522a-4940-bab8-c0d33adf727f _4e41bbe2-24fe-48ea-b3b7-f4a61aaab394 _5cef79ce-d163-4b5c-830d-b1046473ee96 _5f1a25e4-5379-443d-b219-2fe79075f3e5 _74e7fe19-98de-4ea5-870f-0329194805d3 _8af3976c-d7ed-4c0a-b7a5-78ee53ec706b _9e305b98-5778-47aa-8aaa-e10d402ec7c7 _a27144db-9874-4a55-95c4-05f83a943122 _ad650e53-5496-45f3-b05f-4133e86fe26c _ddda1c0a-cd01-4125-9dff-85f75124dd67 _f7ecd7bd-0790-4098-a12d-41c75cb870ac No change false 16777215 false false 0 None _3324d5e7-7057-44a8-a037-80fe70b93063 _6038b7db-271a-4c9d-8b0d-6c26110b696c _80207aea-65b9-4548-ab31-2bbbce96c5d4 No change false 16777215 false false 0 None _fd11f524-aa9a-4afd-894c-4e0b0adcc1a7 No change false false false false 0 23 false No entry false true _1b119a6d-4013-4e43-b02f-578a143fb6af _a16c5ee0-b07c-4255-a5d0-252813e4dd5a No change 30000 1000 120000 true false true false false true 0 inside false true false 0 21 false No entry 0 false automatic false _111c9404-aaef-4052-9e1b-97af3b9de638 _b4cd061f-0406-47ca-bf9d-e068a08d30d8 No change 90000 2000 60000 true false true false false true 0 inside false true false 0 12 false No entry 0 false semi-automatic false _00827a2e-7a4f-4ecf-be79-a7b85fb4451b _b9029623-b871-49e3-bc3c-c83308d38b89 _1c904a04-eb13-4a88-91a8-c11d3d0d9ae5 No change below false 0 09 _d2b5929e-b2ac-4dcc-880c-f1b64026b66b _1b119a6d-4013-4e43-b02f-578a143fb6af _3fee846a-1953-42f3-9d24-986a00fdd3fc No change 0 0 0 false true false false 0 inside false false 0 false false No entry 0 No change false false false 0 No entry 15 false No entry true _0686be1e-0105-4ac6-87fa-af3dfa14ec4c No change 80000 1000 0 true false true false false true 3000 inside false true false 0 17 false No entry 0 false false _9c2ac356-a406-4e92-8fe0-8bf6731c2643 _24afb2ef-9b4a-41b9-abb7-5c1b9eb5ac6e No change below false 0 05 _9c09ee38-e2d3-45ad-b837-26ba7f60d12a _408d52f9-657c-48e1-bd81-3e40fbd1cf52 _a595adae-3a9a-4a0c-b149-894b8f09e207 No change false false false 0 No entry 18 false No entry true _24afb2ef-9b4a-41b9-abb7-5c1b9eb5ac6e No change 300000 2000 15000 true false true false false true 3000 inside false true false 0 08 false No entry 0 false semi-automatic false _98e6ffb8-8204-4d98-b402-f2b307d4e7cc _d2b5929e-b2ac-4dcc-880c-f1b64026b66b No change do not show false 0 27 true _06497bda-b2e9-4083-91c6-10148feea5b0 _c9ec5988-1a63-4ced-ac15-077380e54997 _b9029623-b871-49e3-bc3c-c83308d38b89 No change below false 0 07 _37e52553-b0e5-45b9-a3e6-dbc8fae4f7dd _98e6ffb8-8204-4d98-b402-f2b307d4e7cc _9c2ac356-a406-4e92-8fe0-8bf6731c2643 No change false false false 0 No entry 22 false No entry true _b4cd061f-0406-47ca-bf9d-e068a08d30d8 No change 35000 1000 0 true false true false false true 5000 inside false true false 0 14 false No entry 0 false false _408d52f9-657c-48e1-bd81-3e40fbd1cf52 _0686be1e-0105-4ac6-87fa-af3dfa14ec4c No change 120000 0 90000 true false true false false true 0 inside false true false 0 02 false No entry 0 false semi-automatic false _0e454ca0-59c4-4d36-927c-924879de1ee3 _447fb105-e119-4f85-8f7f-33fd896e2747 No change false false false 0 No entry 13 false No entry true _1c904a04-eb13-4a88-91a8-c11d3d0d9ae5 No change below false 0 24 false _a16c5ee0-b07c-4255-a5d0-252813e4dd5a _1393e876-4853-4bfb-816b-8820713273da _d5b341cf-ea32-462c-afd0-c22815e1b8ae No change 45000 1000 0 true false true false false true 6000 inside false true false 0 04 false No entry 0 false semi-automatic false _ee4c8d78-200e-4f6d-84c2-d5444af3142d _9c09ee38-e2d3-45ad-b837-26ba7f60d12a No change 120000 1000 180000 true false true false false true 4000 inside false true false 0 25 false No entry 0 false semi-automatic false _d5b341cf-ea32-462c-afd0-c22815e1b8ae _c9ec5988-1a63-4ced-ac15-077380e54997 No change 105000 1000 0 true false true false false true 3000 inside false true false 0 03 false No entry 0 false semi-automatic false _447fb105-e119-4f85-8f7f-33fd896e2747 _ee4c8d78-200e-4f6d-84c2-d5444af3142d No change 60000 1000 0 true false true false false true 2000 inside false true false 0 06 false No entry 0 false semi-automatic false _a595adae-3a9a-4a0c-b149-894b8f09e207 _37e52553-b0e5-45b9-a3e6-dbc8fae4f7dd No change 300000 1000 0 true false true false false true 3000 inside false true false 0 11 false No entry 0 false semi-automatic false _4a806589-4c26-4784-883b-9976f898abee _00827a2e-7a4f-4ecf-be79-a7b85fb4451b No change 0.09 R false 0.5 R false false 0 20 false No entry true _111c9404-aaef-4052-9e1b-97af3b9de638 No change 480000 2000 0 true false true false false true 1000 inside false true false 0 10 false No entry 0 false semi-automatic false _3fee846a-1953-42f3-9d24-986a00fdd3fc _4a806589-4c26-4784-883b-9976f898abee No change false false Per day false 0 01 30 false No entry true _0e454ca0-59c4-4d36-927c-924879de1ee3 No change 180000 2000 120000 true false true false false true 3000 inside false true false 0 26 false No entry 0 false semi-automatic false _1393e876-4853-4bfb-816b-8820713273da _06497bda-b2e9-4083-91c6-10148feea5b0 Name and transition condition false 0 false automatic false Name and transition condition false 0 false automatic false Name and transition condition false 0 false automatic false Name and transition condition false 0 false automatic false Name and transition condition false 0 false automatic false Name and transition condition false 0 false automatic false Name and transition condition false 0.1 `0`<x>`6`</x> 0 false left/right yes false Name and transition condition false 0 false automatic false Name and transition condition false 0 false automatic false Name and transition condition false 0 false automatic false Name and transition condition false 0.9 `0`<x>`6`</x> 0 false automatic no false Name and transition condition false 0.2 `0`<x>`6`</x> 0 false left/right yes false Name and transition condition false 0 false automatic false Name and transition condition false 0 false automatic false Name and transition condition false IncidentArt=Minor `0`<x>`20`</x> 0 false top/bottom no false IncidentArt Discrete Major (0,05); Minor (0,95) Name and transition condition false 0 false automatic false Name and transition condition false IncidentArt=Major `0`<x>`20`</x> 0 false left/right yes false Name and transition condition false 0 false automatic false Name and transition condition false 0.8 `0`<x>`6`</x> 0 false top/bottom no false Name and transition condition false 0 false automatic false Name and transition condition false 0 false automatic false Name and transition condition false 0 false automatic false Name and transition condition false 0 false automatic false Name and transition condition false 0 false automatic false Name and transition condition false 0 false automatic false false automatic false automatic false automatic No change false 0 No change false true false 16777215 false false 0 1 false 0 Referenced partner (Entity)